We are experiencing severe interruptions on our phone lines and despite investigations from the national phone company, they are presently unable to account for lost calls. You may be calling our hotel number or reservations number and it appears no one is answering you. We assure you that our front desk is manned 24 hours a day. If your call goes unanswered, please e-mail us on reservations@kaanabelize.com leaving a contact number and one of the Ka'ana team will contact you as soon as possible-allowing for regional time differences. Unless you advise us otherwise, we will not assume that we can call you before 9 am or after 9 pm on your local time. Please advise us therefore of your location when writing. Thank you for your patience and understanding while we work with our national phone company to try to rectify the situation.